I realise that to lavish praise on the NHS is not a popular concept. Indeed, it may even be unheard of. We’re much more accustomed to the horror stories – and we all have at least one – regaling the ineptitude, incompetence, and negligence of that organisation and all who have the misfortune to work within it. These are the stories on which our opinions are based. They don’t even have to be ‘our’ stories, recounting our personal experiences – anybody’s tale of woe is usually sufficient to bring about our wholesale condemnation of that pitiful institution.
Sometimes, however, I believe our rock solid, immovable judgements might be just a little ill-informed. Sometimes it’s worth looking at the good things for a change and therefore taking a more balanced view.
Over the last few years, Nigel and I have gained insight into a network of professional health care and support that, whether accessed directly by us or co-ordinated via the Hospice, has operated seamlessly and without mishap.
As the complexity of Nigel’s need has increased, so has the degree of support and provision of life-enhancing equipment. We have benefited from the provision of a walker; a powered indoor wheelchair; a medical profiling bed; a shower chair; ventilator; cough-assist machine and lifting hoist. Over the next few weeks, thanks to the wizardry of computerisation, Nigel will be able, at the slightest touch of a button, to operate his bed and riser/recliner chair; open a locked door having assessed the caller through pre-recorded questioning; operate the TV, table lamps and make telephone calls on a hands-free phone. We’ve had nothing to wait for and nothing to pay for and at every stage we’ve received training and ongoing support at home.
In every case, we have been treated with consideration and respect and, whilst your heart might sink as the next piece of kit comes through the door, it brings with it dignity, independence and control. Not to mention prolonged sanity.
A cynic might argue that this is just the NHS’ way of making us do all the work. I would heartily disagree with that. Enabling care to be carried out at home must be a more difficult and complex strategy for the NHS to pursue than any other. I’m sure it would be much cheaper and much easier to condemn people to soulless institutions to be cared for by indifferent strangers; where the expensive equipment can be shared amongst many and where dignity and empathy don’t feature in the mission statement.
I would hate to be the one responsible for balancing the NHS’ books or to even venture close to that political quagmire. But somebody has to allocate the budgets and make the financial decisions.
I fervently hope that the NHS continues to make decisions based on compassion rather than cost.